I signed up on-line for month-to-month membership, so when i decided to cancel and read all these reviews i thought it would be a nightmare. I hate to make phone calls - so i didn’t even try to reach anyone) I sent e-mail via “Contact Us” page of their web site - and it WORKED!! i got confirmation e-mail (standard letter that some ppl posted here)the next day! They did not charge my card and i did not pay any fee for cancellation!
I hope this helps someone.

Follow the exact number pressing and you’ll get right to an agent - ignore the warning about the $10 charge. I finally managed to get Ballys out of my hair after a few tries. The first try I got this guy who insisted the only way to cancel was with a letter with my membership number. After arguing with the guy a few minutes to just cancel the account I eventually conceded. HOWEVER, I called again and got a lady on the line and explained I had already a new gym membership elsewhere, she was much more helpful (shocking given their track record). After initially suggesting I talk to another agent to reconsider, I persisted I wasn’t interested and she went to cancelling the debit withdrawal and I got a confirmation email in a few minutes. The account currently states inactive but she stated I would not be charged going forward and that the membership is indeed cancelled. I’ll send something in a few weeks to confirm that is the case but it seems the best method is call, get an agent and persist. If that doesnt work try calling again and getting someone else.

Hope this helps!

I just got off the phone with Bally’s (the 866 number…you can press 1 for a CSR after pressing 4 or something to hear cancellation options) and cancelled my membership over the phone. I was charged $10 plus the last month’s membership fee. I was moving abroad, so I believe I was able to skip the $50 cancellation fee. I also received a confirmation email immediately.

This is good for me since I’m closing my bank accounts very soon so I don’t want a delayed cancellation resulting in unpaid fees and stuff. Very sorry to hear about everyone who’s had problems. They are pretty sneaky about the cancellation stuff. Thankfully the guy I got on the phone was somewhat cooperative, even though he did say at first that I’d HAVE to cancel by mail. Just keep insisting that you know that you can cancel by phone for $10. Small price to pay.

Good luck to everyone! I liked the gym I went to, but I hate this penny-pinching sleaze that they engage in to keep customers. It’s bad for business, long-term.

So I sent my written letter about 2 weeks ago to cancel my month to month membership. In the letter I had asked for a letter back confirming that they would cancel it. Didn’t receive a letter…instead I looked online to see that my membership was “inactive.” After reading around, an inactive membership still charges you $4 a month so I’m pissed. I call their stupid 866.402.2559 number and I get transferred to some idiot who was rude and kept mumbling his words together who just hastily said “yes yes your membership will be officially cancelled by August 23″ and hung up on me.

So we’ll see if I get charged…..I may continue to bombard them with emails/letters/phone calls until they listen to me!!!

Anyway, since I was already on the phone with him, I asked to cancel my membership (I have the no contract bi-weekly payments). He kept trying to persuade me not to, etc etc, but eventually told me he’d give me the physical address to mail my request to. I asked why I couldn’t cancel on the phone, and he then immediately said he’d do it for me (yay). I got this confirmation:

Re: Membership Number:

Dear ,

We have updated your account information. We appreciate that you have chosen Bally Total Fitness to serve your health and fitness needs.

Should you have any questions, please feel free to contact our Member Support Center.

Sincerely,

Bally Total Fitness
Member Support Center

This corp. Already 2nd time bunkrupt, don’t do memberships guys….. Otherwise they will suck all your blood out…

Managment sucks, customer support-bulsh.
Respect to a members, no way….

Happens and happens… Any state any city, every Bally’s club goes down…

Respond people, lets talk, i like this blog!